In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact on our delivery services at this stage, however, we encourage all customers to use their home address for delivery.
Moving forward all carriers will operate a contact-free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operating as normal.
SHIPMENT PROCESSING & DELIVERY TIME
All orders are typically processed within 1-2 business days. Orders will not be shipped or delivered during weekends or holidays. Shipment processing time does not count to the estimated delivery time.
Estimated delivery time
5 to 10 business days
NOTE: We are not responsible for carrier delays.
No restocking fees are charged to consumers for the return of a product.
Our goal is to provide you with the best shipping options every day. we deliver to hundreds of customers, ensuring that we always provide you with the highest levels of responsiveness.
Working days: Monday to Saturday (8:00 a.m. to 7:00 p.m.)
The post office
These deadlines are given as an indication, these are the data indicated by the carrier, it is possible in certain circumstances that these deadlines are slightly extended by a few days. You will understand that these delays are beyond our control.
During Covid19 deliveries may take a little longer.
This period is beyond our control and is necessary to fight against the virus by ensuring 100% secure deliveries.
What happens next?
You will receive a confirmation email with your order details. This email will contain links to track the status of your order or a number to track the status of your order.
What if I am not available on the day of the order?
Our parcels are delivered by carriers who sometimes require a signature against receipt. If this is the case and you are not on delivery, a card will be delivered to your mailbox with information on how to proceed. Packages delivered by post generally do not require a counter-signature.
Item packaging details
All our items are packaged in two-way polystyrene (OPP), which has many advantages in terms of quality preservation:
Withstands high tensile force
Preserves heat and light radiation
Once your order has shipped, we will immediately send you a shipping confirmation email with a tracking number. If you did not receive an email, please check your spam folder. You can track your order at any time on our Order Tracking page.
Please keep in mind that carriers may experience delays caused by COVID-19. If there is a significant delay in dispatching your order, our customer service team will contact you via email.
Lost or Stolen Packages (if applicable)
Shoprima is not responsible for lost or stolen packages whose delivery is confirmed to the address entered for an order. Upon request, Shoprima will confirm delivery to the address provided, delivery date, tracking information, and carrier information for the customer to investigate. For more information contact our customer success team via email at email@example.com
Change of delivery address
For a change of delivery address request, we are able to modify the address at any time before the order is dispatched.
After placing your order, you have 24 hours to contact our customer service and request the modification or cancellation of your order free of charge. Also, there are no refunds for cancellations after 24 hours of placing the order.
Dues and taxes
All packages are shipped from Shoprima, there is no additional tax on our products, which means you only have to pay the final sale price when shopping.
Unavailability of delivery:
Our delivery partners will try three times before an item is returned to our warehouse. Be sure to add your available phone/mobile number to the delivery address while placing an order, this will speed up the delivery process.
Proof on delivery:
For certain delivery locations and for certain high-value products, our delivery partner may require valid identification for delivery of the goods. Please call us on +33 1 84 60 07 76 if you have any questions.
Shoprima products come with a 30-day money-back guarantee.
If you purchased a product from us and there is a problem, you can return it within 30 days of your purchase for a full refund. For more information, visit our Return Policy page.
We provide 24/7 customer support
Address: 118 Av. Jean Jaurès, 75019 Paris, Île-de-France